Refund and Returns Policy
We want customers to receive the products they ordered in the expected condition. If you have a problem with an order or believe an item needs to be returned, please contact us before sending the product back.
Requesting a Return
To request a return, contact info@thestockdock.store and provide your order number along with details about the product and the reason for your request.
We will review the request and provide further instructions where applicable.
Product Condition
Depending on the reason for the return, products may need to be returned in their original condition and packaging.
Products that have been used, damaged after delivery, or altered may not qualify for a return unless the issue is related to a defect or another problem covered by the applicable return terms.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide your order number and a description of the problem. Photos may also be requested to help us understand the issue.
Refunds
If a refund is approved, the refund process will be explained based on the circumstances of the order.
Since The Stock Dock currently accepts Cash on Delivery, there may not be an original online payment to return. Where a refund is approved for a COD order, we will provide the applicable instructions for handling the refund.
Return Shipping
Depending on the reason for the return, responsibility for return shipping may vary. Please contact us before returning an item so that we can provide the correct instructions.
Contact Us
For questions about returns or refunds, contact:
Please do not send a product back without contacting us first.