Cancellation Policy
If you need to cancel an order placed with The Stock Dock, please contact us as soon as possible.
Because orders may move into processing shortly after they are placed, we cannot guarantee that every cancellation request will be accepted.
Requesting an Order Cancellation
To request a cancellation, send an email to info@thestockdock.store.
Please include:
- Your name
- Order number
- Email address used for the order
- Reason for cancellation, if applicable
Providing your order number will help us locate the order more quickly.
Before Shipment
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it when possible.
If the cancellation is accepted, the order will not be shipped.
After Shipment
Once an order has already been shipped, it may no longer be possible to cancel it.
In this situation, you may need to receive the order and follow the applicable return process. Please contact us before sending anything back so we can provide the appropriate instructions.
Cash on Delivery Orders
Since The Stock Dock currently accepts Cash on Delivery only, customers do not make an online payment when placing the order.
However, placing an order still creates a purchase request, and customers should contact us as soon as possible if they no longer want the order.
Contact
For cancellation requests, please contact:
We recommend contacting us as soon as you decide that you no longer want your order.